Orders can be placed using the following methods:

• Online - Add your items to the cart and proceed to checkout.
• Phone – Call or Whatsapp to place the order for you.

We deliver live fish, live plants, Aquarium Equipment’s and accessories to all main cities in the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Ras Al Khaima, Umm Al Qaiwain).

Yes, you can certainly call us in advance to prepare the order and visit to collect your package - use the Contact page to reach us or choose the "Pick Up" option during checkout.

We currently don’t have a retail outlet our facility located in Abu Dhabi Visit our Contact page for more information.

It takes between 1 to 5 working days for an order that does not contain live stock depending on location, we always strive to make sure an order is received within 48 hours however availability and other factors can force us to wait an additional day or two. If you have any specific questions about your order, please contact us.

We accept cash on delivery, card on delivery.

Yes, all credit card details are processed securely , customers are rest assured that their private information will not be mishandled.

We accept VISA, Mastercard, American Express.

Cash on Delivery (CoD) allows you to pay cash for your order at the time of delivery. Card on Delivery is also available upon request.

Yes, the phone number added on file will be contacted to confirm the address and time before delivery.

We will be notified and a second attempt can be made the next delivery schedule.

Aquarium Equipment & Accessories are available for International shipments however we must be contacted prior to placing an order to calculate the shipping costs. Our fish and live plants cannot be sent outside of the regions we cover.

In case an item was defected upon delivery, please call and notify us immediately with clear pictures within 12 hours - your item will be collected and returned for a replacement as soon as possible. Please make sure you keep your invoice and original packing.

Please note if a product was broken after use due to the customer's mishandling, under no circumstances it can be returned or replaced unless warranty is applicable and clearely stated on the product's page.

Free delivery is available for orders to Abu Dhabi, Dubai, and Sharjah for other Emirates order above AED 200 will be free of charge delivery below AED 200 orders will be charge a small amount of delivery charge.

All plants are safely handled and personally delivered by our team. If a courier service is requested for specific reasons, our 1-2-Grow tissue culture cups and potted plants are sent in a small box for added protection with potted plants packed inside sealed bags to retain moisture.

Our live fish deliveries are handled by our own team and cannot be sent using a courier service, after placing an order we can be contacted to schedule a pick-up visit or we can arrange a special delivery arranged which can take several days.

Our company includes the following services for aquariums, terrariums, and ponds:

• Maintenance
• Installation
• Cleaning
• Transportation
• Aquascaping
• Aquarium Build & Design

Call us through our Contact page to request an appointment or consultation visit.

We design and execute our projects with an International team of professional builders lead by a British specialist with the ability to complete all aquarium works in any scale required.

Our team includes a professional aquascaper and can design planted aquascapes, hardscapes, terrariums, and paludariums. Our scaping services are available for aquariums of all sizes starting from small Nano aquariums up to any size available using our fresh Tropica plants and the desired plant care products.

Yes, our company caters to each individual case independently with the ability to prepare long-term and short-term contracts fitting the requirements specified by our clients.